With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Security & AI who is passionate about driving our customers' security transformation on the Microsoft Azure and Microsoft 365 Platforms.
This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
QualificationsRequired Qualifications (RQs) Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consultingOR equivalent experiencePreferred Qualifications (PQs) Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting2+ years experience working in a customer-facing role (e.g., internal and/or external)2+ years experience working on technical projectsResponsibilitiesBusiness Impact Leverages knowledge of the offerings, practices, products, services, solutions, and value propositions of Microsoft and its competitors in customer/partner conversations to assess customer/partner needs and independently identify growth opportunities.
Identifies opportunities to expand or accelerate consumption (e.g., cloud and support).
Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption.Independently identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices.
Escalates issues to senior team members or manager, as needed.Understands the competitor's architecture solutions and identifies Microsoft's strengths over competitive solutions to demonstrate Microsoft's value to customers/partners.Independently works with the customer to identify, determine root causes, and resolve blockers to accelerate consumption and solution implementation.Customer CentricityIdentifies and begins developing impactful relationships with internal teams and customer and partner technical specialists during initial preparation and ramp-up stages.
Proposes viable solutions based on specific technical products or customer project needs.Actively listens and respectfully challenges customers/partners when going in the wrong direction and escalates appropriately.Gathers customer/partner insights and leverages these insights and existing plans to map solutions with customer/partner business outcomes.Technical LeadershipSupports research projects and contributes to scoping surveys for customers/partners to assess potential intellectual property (IP) needs or process changes.
Supports identification of opportunities for IP reuse and consumption acceleration.Shares ideas, insights, and technical input with virtual team members using a working knowledge of specific Microsoft architectures and other relevant products.Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws, regulations and ordinances.
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