Client Service Team Lead / Supervisor (Bog)

Client Service Team Lead / Supervisor (BOG)To apply for the Team Lead position, you should have experience of 3+ years as a Supervisor, Team Lead, or equivalent.
We need someone who has hands-on experience with process improvement and project management, advanced English, intermediate to advanced knowledge of Excel, Gorgias, or other support software, and experience managing multiple channels including chat and social media.
We also need someone with experience in other CRM, customer service technologies, and cloud-hosted telephony.
Responsibilities:Coordinate Customer Service TeamProvide Direct Customer SupportReview and Resolve EscalationsEvaluate Team MembersSupport Process ImprovementTrain New HiresRequired Skills/Abilities:Excellent (near-native) written English is a requirement for this jobAmazing customer support, phone support experience preferredTech-savvy and Advanced proficiency on G-Suite/MS-OfficeSales or E-commerce experience and understanding of sales metrics and driversGreat eye for detecting team, employee risk before it becomes an issueTrack record of building positive relationships with employees and partnersStrong work ethic and a talent for bringing out the best in othersPassionate about sharing knowledge and helping othersEducation and Experience:3+ years as a Supervisor, Team Lead, in the BPO or equivalent.Senior college student or bachelor's degree in Business Administration, Marketing, Statistics, or relevant fields.
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