Client Operations Support Specialist - Medellín

Key Responsibilities: • Manage customer HR and Payroll processes, including employee onboarding and offboarding to ensure a seamless transition and setup. • Ability to conduct first-level root-cause analysis for process and technology issues. • Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly. • Assist clients with the usage and optimization of company products and services. • Monitor and track client issues, providing timely updates and resolutions. • Collaborate with internal teams, including sales, technical support, and product development, to address client needs and enhance service delivery. • Maintain accurate and detailed records of client interactions and support activities. • Prepare and deliver regular reports on client operations and support activities. Qualifications Bachelor's degree required. Strong English language proficiency is required, other languages are a plus. Proven experience in operations support or a similar role. Customer Support, Human Resources, and Payroll experience (Plus). Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams. Strong problem-solving skills and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Proficiency in using customer relationship management (CRM) ticket management systems; and other support tools required. Technical proficiency and the ability to quickly learn new systems and software. #J-18808-Ljbffr