Kaplan International, a division of Kaplan, Inc., is an exciting company with 85 years of experience in the world of international education. In our division, we offer a range of courses in the UK, Ireland, Australia, New Zealand, Canada, and the USA.
Job TitleClient Executive / BackOffice
Job DescriptionTo provide support for student recruitment from Latin America. Must be outgoing, results-oriented, have a good understanding of international recruitment within the education sector, and able to demonstrate an awareness of at least one major overseas market.
Key ResponsibilitiesAssist in administrative processes, update and maintain policies and procedures, referrals, payments, and database.Handle administrative requests and queries from Account and Regional managers.Systematically and proactively manage agent bookings, both telephone and email communication in Spanish and English.Build and maintain strong relationships with agents and our customer services team.Utilise Salesforce CRM System as well as various internal systems and databases to manage bookings and group referrals.Deal effectively with challenges, resolving complaints, escalating issues to the relevant line managers, and providing ongoing customer support.Manage cancellations & postponements.Support the Account and Regional Manager for the region.Demonstrate excellent knowledge of Kaplan International products.Meet and exceed our Key Performance Indicators (KPIs).Manage the sales pipeline to achieve team sales targets and drive results.Prepare and provide quotes, developing relationships with both new and existing partners.Minimum QualificationsRequires 2-5 years related experience.A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets.Be comfortable working to tight deadlines while managing competing priorities.Bilingual proficiency in English (C1).Exceptional interpersonal and communication skills.Ability to multi-task, prioritize, and manage time effectively.Ability to work under pressure and hard when required, and through customer objections.Competent computer skills.EducationBachelor's degree or equivalent.
Physical RequirementsSittingStandingWalkingClimbingLifting up to 50+ poundsPullingPushingCarryingGraspingReachingBendingVisual Acuity - Color DeterminationSpeakingListeningLocationOn site. Bogotá, COL
Employee TypeEmployee
Job Functional AreaSales
Profesional Junior
1886371435
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