Hubtek is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities.
We support companies through our Talent, Technology, and Training services.
We have been impacting the world since 2018 and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
As a Client care coordinator , you will aim to support the administrative tasks related to our client's Some of your responsibilities are but are not limited to: Interact with customers via phone, email, or chat to address their inquiries, provide assistance, and resolve issues related to healthcare plans, coverage, claims, and billing.
Educate customers about their healthcare plans, including benefits, coverage options, premiums, copayments, deductibles, and network providers.
Assisting customers with filing insurance claims, explaining claim statuses, and resolving discrepancies or denials.
Interpret and explain insurance policies to customers, including terms and conditions, exclusions, and limitations.
Help customers with the enrollment process for healthcare plans, including guiding them through the application process and verifying eligibility.
Maintain accurate records of customer interactions, transactions, and inquiries in the organization's database or customer management system.
Ensure compliance with relevant regulations, such as HIPAA (Health Insurance Portability and Accountability Act) and other healthcare industry standards.
Strive to provide excellent customer service by addressing customers' needs promptly, professionally, and courteously.
REQUISITOS MÍNIMOS What would help you succeed: Eager to learn.
Detail oriented.
Proactive.
Enthusiastic.
Minimum requirements: Studies: High school diploma.
Other studies are also considered.
Good Excel and Outlook skills Experience: One year of experience in administrative areas with administrative tasks, back office, and understanding of HIPAA regulations.
or any other related would be a plus.
Language: B2 or higher is preferred.
Perks: Schedule: Monday to Friday 8:00 a.m. to 5:00 p.m. following the American Calendar.
Contract: Indefinite term contract.
Places: Remote Bogota, Barranquílla, Medellín.
Salary: $2.500.000 - $2.800.000 Negotiable.
Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
