We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The role contributes to the overall success of the Global Change Management process by ensuring that technology changes within production are effectively planned, tested, scheduled, implemented, and verified, while applying risk mitigation controls to maintain stability with the Production environment, and adhering to governing regulations, Scotiabank's standards, policies, processes, and procedures for compliance. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Uses established standards, agreed-upon methods, requirements, precedents, and technical judgment to deliver on a range of assignments related to Change Management Operations. Supports the daily operation of Change Management operations to ensure good execution and compliance and identifies any non-compliance concerns. Applies working conceptual and practical knowledge in a technical discipline, understands standards, and mitigates issues and deviations from these standards. Gathers information and requirements to solve problems and tests solutions to ensure they meet the required standards. Provides input into the Enterprise Change Advisory Board to understand and support the enterprise view of Change Impact across the organization. Provides input, documents requirements, and supports the design and delivery of both training programs and process improvement initiatives. Acts as initial triage and provides 1:1 user support to Change Management users. This includes troubleshooting issues, answering queries, and guiding users through processes, features and functionalities of ITSM tools. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Champions a high-performance environment and contributes to an inclusive work environment. Dimensions Supports Change Management operations globally. Identifies and resolves technical, customer or operational problems. Complies with external regulations and internal controls pertaining to ITSM. Education / Experience / Other Information Diploma/Certificate or Bachelor's degree in computer science or equivalent. English fluency required, Spanish ability a plus. Knowledge of ITSM disciplines and frameworks, specifically ITIL, is expected. Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Location(s): Bogotá or Home-Office ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr