We are seeking an experienced Carrier Account Coordinator to join our cross-border logistics team. This role focuses on managing Mexico-US freight operations and serves as support to our Carrier Development Representative (CDR) team. The ideal candidate will have strong freight forwarding experience and knowledge of cross-border documentation requirements.Responsibilities: Manage and coordinate cross-border Mexico freight operationsProvide backup support to existing Carrier Development RepresentativesMonitor and maintain accurate load-tracking informationHandle escalated carrier issues and implement resolution strategiesRespond promptly to tracking requests from Strategic Account Managers (SAM) and Strategic Enterprise Managers (SEM)Review and process customs documentation for cross-border shipmentsEnsure compliance with international shipping regulations and requirementsWorking conditions:- Work schedule: 11 pm CST - 8 pm CST Tuesday - Friday and Saturday 8 am - 2 pm CST.- Competitive Salary in USD- Remote mode of work- 10+ business days of paid time off- Team building and corporate events- Equipment provided- A supportive team1+ years experience in freight forwarding or logistics coordinationStrong understanding of cross-border shipping procedures and documentationExperience with Mexico-US cross-border freight operationsExperience with customs documentation and international shipping requirementsEnglish and Spanish language proficiencyProven track record of problem-solving and issue resolutionExcellent communication and organizational skillsAbility to work independently and as part of a teamProficiency in logistics management software and Microsoft Office SuiteKnowledge of USMCA (formerly NAFTA) regulationsFamiliarity with customs brokerage processesDetail-oriented with strong analytical capabilitiesExcellent time management and prioritization skillsStrong customer service orientationAbility to handle multiple tasks in a fast-paced environmentEffective written and verbal communication