Requisition ID: 204187 We are committed to investing in our employees and helping you continue your career at ScotiaTech.
The Team We are the CRM, Sales & Branch Performance engineering team, part of Customer Servicing engineering in Scotia Digital, focused on providing solutions that assist front line staff across channels in deepening relationships with our customers, providing better service and offering better products to them, and helping improve sales & productivity along the way.
The group is a mix of architects, technology leads, business systems analysts, designers, SMEs, developers, and testers who innovate and transform, develop customer servicing technology roadmaps, ensure end-to-end project delivery, support day-to-day operations, write technical stories, develop and test code, manage stakeholders and related teams.
Responsibilities - Facilitate requirements gathering and design sessions with multiple stakeholders to extract requirements and turn them into use cases, user stories, sequence diagrams, etc.
- Take the lead in joint application design solutioning sessions with our architecture, development, and product owners to provide high-level estimates for large and medium-sized incoming initiatives.
- Analyze and develop technical requirements based on solution documentation.
- Ensure integrity of the business and technical requirements in the end-to-end customer journey.
- Lead enterprise process engineering development across infrastructure, Security, DevOps, and cryptography teams.
- Create, refine and maintain the product backlog and associated deliverables; release backlog with forecasted delivery timelines.
- Bridge the gap between business and IT, ensuring common understanding and IT/Business alignment of both functional and non-functional requirements.
- Help improve and drive our engineering practices by providing valuable inputs and suggestions.
- Provide stakeholder and executive communication, conflict resolution, negotiation, and relationship building.
- Take the lead in resolving production problems and deployment of bug fixes.
- Assist in architecture and designs of solutions.
- Assist Senior Management with various tasks such as creation of roadmaps, resource and capacity planning, team coordination, etc.
Qualifications - 5+ years of experience as a Business Systems Analyst in a challenging IT system solution environment.
- Highly experienced in creating BSA artifacts – user stories, sequence diagrams, data flows, etc.
- Experience and good knowledge of software delivery practices, disciplines, tools, and methodologies.
- Knowledge in Scrum master/delivery lead capacity.
- Must have the ability to multi-task and work on multiple initiatives at the same time.
- Stay current on the tools and approaches that work best.
- Team Player; enjoy collaborating with, learning from, and teaching others.
- Bachelor's degree in a technical field such as Engineering or Computer Science.
Location: Bogota, Colombia ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia.
We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.
Candidates must apply directly online to be considered for this role.
We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.
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