A Microsoft-centric Managed Services Provider that propels businesses into the digital age, with a global clientele and a diverse team distributed across various geographies, is on the lookout for a thoughtful expert who wants to put people first, act with conviction, and build for the better to join their team as a Business Process Manager.
As the Business Process Manager, you will analyze, design, and optimize end-to-end business processes across various departments to align with organizational goals and drive operational efficiency.
The ideal candidate will work closely with cross-functional teams to identify inefficiencies, develop comprehensive roadmaps, and implement innovative solutions.
This role involves translating business needs into actionable strategies, with a focus on process improvement, workflow design, and system integration.
This is an incredible remote opportunity to work for a US-based company.
What You'll Do Process Analysis & Optimization: Lead the identification of inefficiencies in existing processes, utilizing tools like BPM software and ERP systems to design and implement optimized workflows that improve productivity, reduce costs, and enhance business performance.
Business Process Mapping & Roadmap Development: Collaborate with senior leadership and various departments to map out current processes, develop detailed roadmaps for process improvements, and ensure alignment with strategic business objectives.
Cross-functional collaboration: Work closely with global teams and stakeholders to ensure that processes are designed and implemented effectively across departments, ensuring seamless integration with technology and business operations.
Data-Driven Decision-Making: Leverage business intelligence and data analytics to support actionable insights and improve decision-making, ensuring that data governance and compliance requirements are met.
Strategic Alignment & Innovation: Assess innovation opportunities and optimize business models by identifying new sources of growth and developing new value propositions to drive business expansion.
Process Governance & Compliance: Ensure that all business processes meet regulatory standards, collaborating with internal stakeholders to manage compliance, governance, and performance measurement systems (KPIs, NPS, etc.).
Leadership & Team Development: Lead and mentor cross-functional teams, ensuring that business process initiatives are executed effectively and fostering a collaborative environment to achieve process improvement goals.
What You Need Bachelor's degree in Business Administration, Industrial Engineering, or a related field (Master's preferred).
5+ years of experience in business process management, process analysis, or a similar role focused on optimizing end-to-end business processes.
Proven experience in ERP implementation, process mapping, and process improvement methodologies (e.g., Lean, Six Sigma, BPR).
Strong understanding of business operations, including financial metrics, process design, and optimization.
Demonstrated ability to lead and manage cross-functional projects, ensuring alignment between business objectives and process improvements.
Hands-on experience with BPM software and tools like SAP, Bizagi, and Aris to map and optimize business workflows.
Expertise in creating business process roadmaps, measuring KPIs, and managing performance metrics.
Familiarity with data management and governance platforms, as well as experience in driving process improvements using data-driven insights.
Desired Certifications/Knowledge: Lean/Six Sigma Green Belt or higher.
Business Process Reengineering (BPR).
ITIL Framework.
Salary & Perks Competitive salary.
This is a full-time, long-term position.
The position is immediately available and requires entering into an independent contractor agreement.
Work from home.
Monday through Friday, 8 am to 5 pm (+/- 2 hours accepted) - CST.
Additional perks.
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