OverviewWe are actively seeking accomplished Senior Business Analysts to lead and shape our organization's analytical endeavors in various specialized domains, including Call Center operations, Automation, and Marketing.
As a Senior Business Analyst, you will bring your expertise to drive strategic impact, foster innovation, and mentor junior team members.
This role presents an opportunity to play a pivotal role in shaping the future direction of our organization through insightful analysis and strategic thinking.
100% remote in Colombia ResponsibilitiesLead strategic analysis of current business processes, systems, and workflows, providing key insights and tailored guidance across specialized domains.Drive innovation by researching and evaluating progressive solutions and their potential impact in areas such as Automation and Marketing.Facilitate workshops and meetings to elicit requirements, define project scope, and inspire consensus among stakeholders.Collaborate closely with IT teams to translate business requirements into cutting-edge technical specifications.Provide domain-specific expertise in Call Center operations, Automation, or Marketing to deliver targeted insights and solutions.Mentor and guide junior team members, fostering a culture of growth and continuous learning.Actively contribute to the organization's culture of continuous improvement and innovation.QualificationsBachelor's degree in a related field.Bilingual: English/Spanish.4+ years of professional experience, with a focus on Call Center operations, Automation, Marketing, or other relevant areas.Proven track record of guiding organizations strategically through detailed analysis and planning.Passionate about discovering and developing innovative solutions in a rapidly changing digital landscape.Expert in Agile methodologies with demonstrated success in Agile project environments.Exceptional communication skills, adept at presenting complex concepts to both technical and non-technical stakeholders.Strong problem-solving and critical-thinking skills, with a keen attention to detail.CompetenciesUser Research: Conducting advanced user research and synthesizing findings to improve business outcomes.Stakeholder Management: Managing relationships with key stakeholders and communicating effectively at all levels.Innovation: Driving domain-specific innovation and staying updated on industry trends and emerging technologies.Data Analysis: Analyzing data to make informed decisions and leveraging analytics tools effectively.Agile Methodology: Experience working in Agile/Scrum environments, applying iterative development processes.Customer Advocacy: Advocating for end-users and ensuring their needs are prioritized across projects.
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