Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.
So why work at Kyndryl?
We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleA Workplace Collaboration Administrator is a skilled professional who can work with various collaboration tools, both on-premises or on cloud.
They can handle moderately complex projects, provide technical advice and implement approved solutions.
They also help to fix issues and provide level 2 / level 3 support to customers.
They are responsible for resolving tickets, securing the IT environment and monitoring the system health.Your future at KyndrylEvery position at Kyndryl offers a way forward to grow your career.
We have opportunities for Workplace Collaboration Administrators that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms.
One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail.
Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.Who You AreYou're good at what you do and possess the required experience to prove it.
However, equally as important – you have a growth mindset; keen to drive your own personal and professional development.
You are customer-focused – someone who prioritizes customer success in their work.
And finally, you're open and borderless – naturally inclusive in how you work with others.Technical Skills:Knowledge of ITSM management tools (Remedy, BMC Helix ITSM) from an administrative perspective, not as an end user.Knowledge of ITIL – COBIT processes (Incident, Problem, Change Management, SLAs) as a fundamental base for activities, not just as part of the methodology adopted in service operations.Knowledge of Agile practices (Scrum).At minimum 03 years of experienceSoft Skills:Soft skills focused on assertive communication, time management, and prioritization.Analytical and critical thinking skills (Timely questioning for continuous service and team improvement).Relationship-building and client management skills.Excel skills (Macros, report generation).Being YouDiversity is a whole lot more than what we look like or where we come from, it's how we think and who we are.
We welcome people of all cultures, backgrounds, and experiences.
But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice.
This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture.
That's the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value.
Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey.
Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.
At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.