This is a remote position.
Hours: 8:30 am to 5:00 pm Los Gatos, CA Time, Monday to Friday Job Description: We are seeking compassionate and efficient Bilingual Personal Injury Assistant to join our dedicated team that provides treatment plans and rehab solutions for any acute or chronic pain condition..
The ideal candidate will have a high level of empathy, excellent communication skills, and the ability to think quickly under pressure to assist patients in distress.
This role is vital in providing support to individuals experiencing pain, ensuring their concerns are addressed with patience, understanding, and professionalism.
New Patients - Receive referral - Send screening questions/follow up - Create chart for patient (upload medical records/imaging reports if available) - Add patient to tracker - Call patient to schedule initial appointment - Send appointment details to case manager (request interpreter if necessary) - Send confirmation email to patient with link for New Patient forms - If after 3 attempts we cannot reach the patient, contact the case manager to provide them with an update and offer scheduling the appointment directly with them Follow up - Schedule Physical injury patients for a follow up/MRI review - If I cannot reach patient after 1 attempt, add to waitlist Emails - If a case manager is requesting billing/medical records, reply with the correct email Other task - Approvals for Ancillary services IN HOUSE, communication with department and Attorney's office, adding alerts of the authorized request -Emails -Orders; Requesting -Follow up on orders -Obtaining approvals -Communication with departments with approved services -Creating referrals for Ancillary, specialist services, out of office referrals -Sending MRI orders/scripts with notes and demos; via email/fax -Orders tracker updates/Tebra Alerts -Uploading approvals to Drive not in chart -Liens/tracking in jot forms -Communication between Attorney office regarding treatment updates; DC PRN; no recommendations -Sending billing dept info for billing and report requests -Forward lien reductions to other staff.
-Spanish translation -Allied; as needed -Trinity; scheduling for procedures -Send email to patient and attorney with procedure appointment.
-Scheduling; as needed; Nurse Practioner Follow Up -Deposition scheduling Requirements 2 yrs experience working with law firms 2 years experience with EHR systems: scheduling 5 yrs office experience Must have an extra computer monitor and Adobe access Must have intermediate knowledge of Microsoft Office 365: Word, Excel, Teams, Outlook Background: Creating and maintaining spreadsheets Appointment scheduling Very professional in all communications: verbal, text and email Very clear spoken in English and Spanish Must be a good listener Ability to solve problems Fast learner - Remember what they have been trained to do Detailed Self-starter Must speak Spanish and clear English Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_17360_JOB