Bilingual Emergency Response Coordinator – Sewer Services

Join our Houston-based sewer services team as a Bilingual Emergency Response Coordinator , where your role will be crucial in managing emergency calls outside of regular working hours.

This is a high-impact role that demands exceptional communication and organizational skills, especially during nights, weekends, and holidays.

The Role

Key Responsibilities :

- Handle Emergency Calls : Answer emergency calls from clients, gather critical information, and create service tickets in Zuper.
- Dispatch Technicians : Ensure technicians are dispatched promptly and follow up to guarantee timely issue resolution.
- Maintain Communication : Provide clear and professional updates to both clients and technicians,
setting proper expectations and managing the process effectively.
- Lead Generation : During slower periods, contribute to lead generation activities, potentially assisting with email marketing campaigns to support business growth.
- Build Customer Relationships : Confidently communicate with new customers to close deals and promote our services.

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Ideal Profile

Your Bring :

- Bilingual Skills : Fluency in English and Spanish is essential for communicating with a diverse client base.
- Organizational Ability : Strong organizational skills and initiative are key to managing emergency operations efficiently.
- Calm Under Pressure : Exceptional communication skills with the ability to remain calm when handling distressed customers.
- Tech Savvy : Comfortable using software like Zuper and WhatsApp for communication and tracking.
- Experience in Plumbing : Previous experience in the plumbing industry or similar is a plus, but not mandatory.

- This is the perfect role for someone who thrives under pressure, loves helping people in urgent situations, and is passionate about delivering excellent service.

Apply today to join our Houston team!

What's on Offer?

- Great Work Culture