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Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Customer Service Representative –Spanish-English working in Bogota, Colombia, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll DoingDo you have a passion for helping others and giving them peace of mind? In this role, you'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'llAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesSome upselling of products or services to existing customers may be requiredWhat You Bring to the RoleBilingual skills in English and Spanish1 year of BPO experience in call center (Mandatory)Recognize and solve problems of mid-to-high level customer service issuesComputer savvyWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAnd a competitive base wage of 3,200,000 COL, sign-on bonus of 3,200,000 COL, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise youA Bit More About Your RoleWe're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
Primary LocationTTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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