Bilingual Customer Service Representative

This is a remote position.
The company provides expert pest & weed control, as well as heating & cooling services to Phoenix, Mesa, Surprise, AZ, and nearby areas.
They offer pest control and weed control options for both commercial and residential properties.
Schedule: 11 AM - 8 PM PST Tuesday - Sunday  Responsibilities: Handle inbound customer calls, ensuring queries are resolved efficiently and effectively.
Provide support through online chat, email, and video calls.
Access and navigate the internal CRM to retrieve customer order details.
Process refunds, exchanges, and other customer requests in line with company policies.
Send out email and SMS quotes to customers.
Escalate complex issues to the relevant department or senior staff.
Maintain a high level of product knowledge to provide accurate information to customers.
Document and log all interactions in the CRM system.
Participate in regular training sessions to stay updated with product changes and company policies.
Requirements MUST SPEAK BOTH ENGLISH AND SPANISH Strong written English and verbal communication skills.
Proven experience in a voice support role or similar.
Ability to multitask and manage multiple channels of communication.
Noise-cancelling headset with a clear microphone.
Familiarity with CRM systems and practices.
Ability to work under pressure and handle challenging customer interactions.
A positive attitude and a passion for delivering exceptional customer service.
Independent Contractor Perks Permanent work from home Immediate hiring Steady freelance job ZR_17146_JOB