The B2C Customer Service Executive processes student enrollment applications from overseas; maintains our student database; generates invoices and monitors invoice accuracy; establishes regular communication with and provides high-quality customer service to students and field staff; and completes special projects and requests as needed.Key Job ResponsibilitiesHandle enrolments (bookings) to KLG schools in the US, Canada, United Kingdom, Ireland, Germany, France and Switzerland)Support the B2C and B2B Sales Team based in Brazil to achieve sales target for the marketMaintain student database and student arrival pipelineProvide prompt advice and support to student inquiries mainly related to visa, payment and arrival to our schools.Develop excellent relationships with studentsBuild strong relationships with colleagues in all schools across different destinations and developing a high level of familiarity with each school's staff and facilitiesProvide efficient, friendly and proactive customer service to students and school personnel.Continually look for ways to improve service, response times and quality of informationTake responsibility for own administrative tasks, .
filing, running reports, collecting payments etc.Understand/update/brief the Customer Service Team Manager when necessary on status of students, including arrival, credit control and finance issuesOther duties as assignedMinimum QualificationsBachelor's Degree or equivalentStrong written and verbal communication skillsExceptional organizational skills and the ability to solve problems and meet deadlinesCommitment to excellence in customer serviceData entry skills with keen attention to detailAbility to work independently and as a teamFluent in Portuguese and English1-2 years of experience in customer servicePhysical RequirementsSittingStandingWalkingClimbingLifting up to 50+ poundsPullingPushingCarryingGraspingReachingBendingVisual Acuity - Color DeterminationSpeakingListening#LI-NU1