Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We are low ego. Our leaders operate with a high level of team spirit but can work at speed to lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
The role We are thrilled to announce an opportunity to join our team as:
Support Analyst - Asset Management Scope: Full-time | Office: Bogotá - Tocancipá | On site
How a day to day would look like in this role:
Support the asset management for all centers of expertise. Standardize the process across all help desks.Provide a quality service that provides users with timely and effective solutions to their requests. What we need to see from you Profile: Technologist, systems engineer, or related with experience as a support analyst and experience or curiosity about Asset Management.
Required skills: Equipment maintenance at hardware and software level (printers, VPN, and technical diagnostics).Experience with management tools, equipment support, and incident management.Knowledge in supported asset management such as warranty management, technology renewal, inventories, custodian transportation, logistics, warehouse management, etc.Knowledge of reporting tools such as Excel and others.Benefits: A creative culture with lived values for an appreciative and encouraging work environment.Employee recognition programs.A variety of training and development opportunities.Employee referral bonus program.Multicultural team interaction.Giving back to society: employee initiatives.Corporate events.Newest technologies for our customers and colleagues.And much more.At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Job Function
Software & Cloud
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