Associate, Real Time Management

Detalles de la oferta

Job Title: Associate, Real Time Management Job Description The Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Essential Functions/Core Responsibilities: •Distributes accurate and timely agent schedules •Inputs intraday corrections and exceptions into systems for agent time off and absences •Monitors inbound volume for unusual activity to ensure staffing needs are met •Recognize abnormal scheduling issues and escalate as necessary •Initiates and coordinates trouble tickets and escalate issues as required •Prepares standard and ad hoc reports for agent availability effectiveness •Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center Eligibility: •Proficient in Excel and other Microsoft Office tools •Previous experience in related fields. •Ability to multi-task and meet timelines on deliverables •Effective communication skills, both written and verbal •Detail oriented •Results oriented •Quick learner and self-started •Associate's degree in related field not required but is a plus •Proficient in English (B2) Location: COL Medellin -Proyecto FIC 48, #18A-14 Language Requirements: Time Type: Full time2024-09-13 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents #J-18808-Ljbffr


Salario Nominal: A convenir

Fuente: Whatjobs_Ppc

Requisitos

Pizzero/A Para Rionegro 329657.242

**Descripción empresa**: El Servicio de Empleo operado por Comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades lab...


Jiro S.A - Antioquia

Publicado a month ago

Formador

Importante empresa logística de la ciudad de Medellín requiere Tecnólogo/a con 1 año de experiência realizando procesos de inducción, formación y entrenamien...


Gi Group Colombia - Antioquia

Publicado a month ago

Asesor Comercial Agropecuario - San Andres Santander

Banco Agrario de Colombia requiere Asesor Comercial Agropecuario en la oficina SAN ANDRES SANTANDER quien será el encargado de orientar, asesorar, visitar y ...


Banco Agrario - Antioquia

Publicado a month ago

Ejecutivo De Cuenta B2B Senior Sector Educacion Y Servicios

Ejecutivo de cuenta b2b senior sector educación y servicios La Corporación Unificada Nacional de Educación Superior - CUN, es una institución de carácter pri...


Universidad Católica De Oriente - Antioquia

Publicado a month ago

Built at: 2024-11-23T11:53:24.517Z