Associate, Real Time Management Job Title: Associate, Real Time Management The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards. Essential Functions/Core Responsibilities Distributes accurate and timely agent schedules Inputs intraday corrections and exceptions into systems for agent time off and absences Monitors inbound volume for unusual activity to ensure staffing needs are met Recognizes abnormal scheduling issues and escalates as necessary Initiates and coordinates trouble tickets and escalates issues as required Prepares standard and ad hoc reports for agent availability effectiveness Monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center REQUIREMENTS Candidate Profile Proficient in Excel and other Microsoft Office tools Previous experience in related fields Ability to multi-task and meet timelines on deliverables Effective communication skills, both written and verbal Detail oriented Results oriented Quick learner and self-starter Associate's degree in related field not required but is a plus English level B2 WFM academy is a plus Internal Applicants must also comply with: Have 6 months in current role No more than 3 Estart Points and no active DAs in the past 6 months Please attach your resume in Workday Location: COL Bogota - Plaza Titan Language Requirements: English (Required) Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents. #J-18808-Ljbffr