Job Title:
Associate, People Solutions CenterJob Description:
Responsible for delivering Benefit service to employees with their different concerns, doubts, or inquiries regarding the various programs and processes that occur during the employment life cycle in the region (LATAM).
Service may be provided via chat, phone, or e-mail; in English and/or Spanish.
Responsibilities: Advise game changers, answer questions, and enroll staff in benefits according to compensation grades or programs.Perform CG inclusions or exclusions twice a month, according to the stipulated date.Identify opportunities for training and coach Game Changers Representatives through corrective and preventive measures.Conduct audits of invoices whenever necessary.Review and submit Payroll deduction reports for employees who have dependents or contributory plans as applicable to the country in charge on the dates stipulated by Payroll's calendar.Perform communications related to promotions and plan changes (upgrade-downgrade) when required.Send life and medical insurance information to the appropriate party on a bi-monthly basis (Kindly Reminder).Send monthly information to the broker regarding the active population and the corresponding type of plan according to the exceptions matrix if applicable.Coordinate, schedule, and lead informative talks to employees who have life and health insurance every three months and upload the recorded talk and list of attendees to the SharePoint built for this purpose.Identify and report operational risks by analyzing services provided.Recommend changes and participate in the analysis of workflows and procedures to improve efficiency in member service.Adhere to department's KPIs.Identify and implement process improvement initiatives.Communicate effectively and work closely with the People Solutions department of every country to accomplish all established goals.Qualifications: Advanced Excel skills & specialist in data analysis.Customer service experience in a similar environment.Effective operational language proficiency or advanced English level.Advanced language proficiency in assigned country-specific responsibilities.Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage workload.Computer literate (Microsoft Office Suite and ability to learn other technology systems).Excellent customer service skills.Excellent oral and written communication.Well-developed problem-solving skills, with the ability to construct, document, and communicate answers to questions.Ability to manage multiple tasks.Consistent past performance in meeting SLAs and targets.Minimum high school/GED or regional/country equivalence (this can be edited per region).Working Conditions: Office/home environment.Majority of time will be spent on feeding/reviewing the Information Systems and answering inquiries from employees and/or managers and running follow-ups on the same.Behavioural Competencies: Entrepreneurial in Action.Be Agile, Be Adaptive.Be Great Together.Build Character, Grow People.Connect and Care.Dare to Imagine.Solution Mindset.Location: COL Bogota - Oficinas y terrazas de
Language Requirements: Spanish (Required)
Time Type: Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.
#J-18808-Ljbffr