Thanks to our employees' feedback, HubSpot has been named the #5 Best Leadership Team in 2024 by Comparably!
However you identify or whatever your path here, please apply if you see a position that makes your heart skip a beat. Come join us and help us build a global company where we're all proud to belong.
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpot's mission is to help millions of organizations grow better. Our team aims to drive an exceptional experience and sustained value for HubSpot customers through building trust and consulting on the HubSpot software. The outcome is increased value, satisfaction, and renewal of the customer.
Our Associate Customer Success Managers possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer realize their value with HubSpot. Customer Success Managers have the opportunity to grow their careers through a focus on skill development and a performance-based role progression path.
In this role, you will:Be passionate about customer success and experienceSolve problems with curiosity and creativityEmbrace challenges and changeCommit to getting better every dayInvest in relationships with customers and colleaguesContribute to a positive team environmentWork for the North America region with clients based in the US.You will execute on the following responsibilities:Work collaboratively in a team of CSMs managing a shared install base of customersAscertain customer goals and collaborate on customized inbound strategic plans while driving customer accountabilityEngage customers via inbound email (Front), resolving inquiries by aligning customers with the right resourcesEngage customers via strategy calls, driving product value and usagePartner with internal teams to maintain and grow customer investment across HubSpot's platformPositively contribute to a team culture of skill development and peer-to-peer feedbackYou have:Between 1-3 years of experience in roles as a Customer Success Manager.Excellent problem solving and critical thinking skillsAptitude for learning softwarePrior experience in a customer service or consulting roleAbility to manage multiple priorities while maintaining strict attention to detailsStrong communication skills and the ability to effectively drive a phone conversationThe ability to thrive in a fast-paced environmentA verifiable track record of consistently meeting and exceeding goalsSpeak English and Spanish fluentlyPluses:Understanding of marketing and sales best practicesCustomer Success experience at a SaaS organizationWe know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don't hesitate to apply — we'd love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process. At HubSpot, we value both flexibility and connection. Whether you're a Remote employee, or work from the Office, we want you to start your journey here by building strong connections with your team and peers. About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.
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