*Please submit resumes in English* Deadline to apply is Monday, November 4th at 5pm COT As an Associate Contract Manager for our 1:Many (Scaled) Customer base at HubSpot you will be responsible for handling all assigned customer contract inquiries in a timely manner for customers in NAM and LATAM. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will be responsible for managing a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot. In this role, you'll get to: Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service. Communicate directly with customers and internal colleagues to ensure the accurate execution of customer renewals. Solve complex billing issues that require extensive analysis while moving through different scenarios and systems. You will work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure. Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks. We are looking for people who: Are fluent in Spanish and English Are passionate about creating a great customer experience Show clear communication skills with the ability to effectively lead a phone conversation Have healthy negotiation and interpersonal problem-solving skills Seek to understand multiple perspectives in a situation Embrace a dynamic and motivating environment Invest in relationships with customers and colleagues Contribute to a positive team environment of equality and inclusion About HubSpot HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers' needs at any stage of growth. We're also building a company culture that empowers people to do their best work. If that sounds like something you'd like to be part of, we'd love to hear from you. You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more. Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees across the globe work remotely and in HubSpot offices. Visit our careers website to learn more about the culture and opportunities at HubSpot. #J-18808-Ljbffr