We are seeking a driven and results-oriented individual to join our team as an Assistant Community Manager with a primary focus on delinquency collections.
This role is critical in maximizing rental income and reducing delinquency rates.
The ideal candidate possesses strong communication, negotiation, and organizational skills, as well as a proven track record in collections, and a passion for making a positive impact on the lives of our residents.Responsibilities: Delinquency Management: Aggressively pursue delinquent rent collections through a variety of methods including phone calls, emails, and in-person meetings.Resident Communication: Build rapport with residents to understand their financial situations and develop effective payment plans.Legal Process: Initiate eviction proceedings when necessary and coordinate with legal counsel.Data Analysis: Track delinquency rates, identify trends, and implement strategies to reduce delinquency.Performance Metrics: Meet or exceed established collection goals and performance metrics.Incentive Program: Participate in an incentive program tied to delinquency reduction.Administrative Tasks: Maintain accurate resident records, prepare delinquency reports, and assist with other administrative duties as needed.Additional responsibilities include but are not limited to: Build strong relationships with residents, addressing concerns and providing excellent customer service.Maintain accurate and up-to-date resident account records.
Organize and maintain office files.Issue appropriate notices as necessary (i.e., late payments, evictions, returned checks, legal notices put out per lease).Post all rents, deposits, and fees.
Scan in daily bank deposits or have a plan of action if computer/scanner/internet is down.Collect monies from residents to include prior ones.
Manage and maintain low delinquency for the community.Prepare and update reports as delegated by Community Manager.Complete welcome cards, record all traffic and follow-up with all customers.Collect all required new lease paperwork, fees and deposits.Daily inspection of models, vacants, and office appearance to ensure readiness.Be aware of local market trends and conditions.
Update Market Survey monthly.Complete daily, weekly, monthly leasing and marketing reports as required.Accept service requests and route to maintenance; conduct service follow-up with residents.Inspect property, pick up litter, report service needs to manager or maintenance.Inspect move-outs within 24 hours of the scheduled move-out and vacant apartments as requested by Community Manager.Create flyers and other resident function promotional materials for approval.Knowledge of the budgetIn the absence of community manager, assume/perform the duties of the community manager.
(review Yieldstar dashboard in manager's absence)Qualifications:Proven track record in collections, with a strong ability to negotiate and resolve payment issues.Experience in affordable housing preferred.Excellent communication and interpersonal skills.Excellent organizational and time management skills.Knowledge of fair housing laws and regulations.Proficiency in RealPage, Onsite & KnockHigh school diploma or equivalent; college degree preferred.Salary: $27/hr.
+ commissionsBenefits:Medical, dental and vision insurance, including flexible spending accountsLife, accidental death and dismemberment, short-term disability and long-term disability insurance availableEmployee Assistant Program401(k) Retirement Plan (pre-tax and Roth) options available18 days per year of PTO, total increases with years of serviceHousing discount available at any one of our properties8 paid holidays annuallyTuition Reimbursement for continuing education