Job Description This is a remote position.
40 hours per week Monday - Friday 12 PM - 9 PM Maryland Time 1-hour unpaid break As an Appointment Setter, you'll be the crucial link between interested customers and our expert HVAC sales team.
You'll manage a steady stream of inbound leads, efficiently scheduling appointments for on-site estimates.
This role offers the perfect blend of customer service and sales, allowing you to showcase your communication skills while contributing directly to the company's growth.
You'll work with cutting-edge technology, including Dialpad, to manage calls and customer interactions effectively.
If you thrive in a fast-paced environment and enjoy the satisfaction of turning leads into opportunities, this position offers an exciting career path in the booming HVAC industry.
Responsibilities: Convert inbound leads into scheduled appointments for HVAC estimates Manage high call volumes efficiently using Dialpad Address customer queries and overcome objections with confidence Ensure smooth customer journey from initial contact to sales team handoff Maintain accurate scheduling and customer information in CRM systems Conduct follow-up calls to minimize appointment no-shows Collaborate with sales team to optimize appointment quality Requirements Excellent verbal communication skills with a customer-first mindset Previous experience in customer service or sales environments Ability to handle high call volumes while maintaining quality interactions Comfortable with technology, including CRM systems and scheduling software Flexible availability for evening and weekend shifts Self-motivated with a drive to exceed targets Basic understanding of HVAC systems (preferred but not required) Independent Contractor Perks HMO Coverage for eligible locations Permanent work from home Immediate hiring Steady freelance job ZR_17692_JOB Requirements Responsibilities: Convert inbound leads into scheduled appointments for HVAC estimates Manage high call volumes efficiently using Dialpad Address customer queries and overcome objections with confidence Ensure smooth customer journey from initial contact to sales team handoff Maintain accurate scheduling and customer information in CRM systems Conduct follow-up calls to minimize appointment no-shows Collaborate with sales team to optimize appointment quality Requirements Excellent verbal communication skills with a customer-first mindset Previous experience in customer service or sales environments Ability to handle high call volumes while maintaining quality interactions Comfortable with technology, including CRM systems and scheduling software Flexible availability for evening and weekend shifts Self-motivated with a drive to exceed targets Basic understanding of HVAC systems (preferred but not required)