Job Description - Analyst HR Operations Latam (1 of 2) (2506229069W)
Analyst HR Operations Latam (1 of 2) - 2506229069W
Description
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Learn more at https://www.jnj.com/.
Purpose: This role will perform transactional HR activities within the shared services center.
Maintain the utmost confidentiality in dealing with employee records and business information.
Ensures that deliverables meet or exceed individual objectives, adhere to HR Business service center goals, and align with service center strategies while looking for opportunities for innovation and automation.
Responsibilities: Process transactions (Employee lifecycle data administration) as assigned according to proper procedure, policy, and direction, seeking mentorship when necessary or transferring more complex and/or confidential inquiries/requests to teammates, Supervisor, or Manager as applicable. Monitor HR and ticketing systems for task assignation in a timely and efficient way.
Prioritize and follow up on open cases continuously ensuring timely response and quality of deliverables. Assist with review and update of HR services documentation.
Work with the team to assure maintenance of documentation (e.g., Standard Operating Procedures, Work Instructions) to ensure completeness, accuracy, and up-to-date depiction of processes. Analyze cases and information received for processing transactions to assure requests are complete, accurate, and approved by appropriate superior by following the documented procedures.
Additionally, ensure that compliance requirements are met (Data Analysis). Ensure understanding of payroll procedures and basic familiarity with broader payroll service strategies to make sure processed transactions are reflected accordingly into payroll. Seek feedback, continuously learn, take advantage of opportunities, and challenge the status quo to improve knowledge and to increase efficiency and experience (Continuous improvement mindset). Connect with key stakeholders in Mexico to ensure cases and transactions are processed appropriately and communicate situations to supervisor and partners in the location whenever a face-to-face approach is needed for employees and managers. Assist others where possible for the good of the team and department.
Adhere to company, department, and team standards of integrity and protocol.
Ensure that behavior aligns with the J&J credo and supports a positive work environment. Assist the manager with collecting and responding to initial payroll related issues, policies, and procedures from payroll functions and the operating companies. Support the validation of the different transactions by following the data quality processes and strategy. Manage the process of standard, union, executive, and global mobility hires. Actively participate in the implementation and development of local, regional, and global projects that seek centralization, standardization, and process automation. Lead projects and operational meetings with data-driven insights and decisions. Qualifications 1) Required level of education: Bachelor in HR, administration, Industrial engineering, or related business fields is desired. 2) Required knowledge: Demonstrate a basic understanding of HR processes, procedures, controls, regulations, and compliance requirements. Knowledge of standard business practices and professionalism in a customer service environment are essential. Microsoft Excel intermediate to advanced (Know basic formulas, vlookups, pivot tables, etc.).
REQUIRED. Experience with other Microsoft tools and applications is desirable. HR and Case management Tools: Workday, Power Automate, Taleo, Tableau or PowerBi, Kronos. 3) Required skills: Demonstrates customer service skills and focuses on ensuring a good experience. Proficient analytical and problem-solving skills required.
Attention to detail. Strong skills analyzing data (Data Analytics). Proficiency in verbal and written communication skills in order to effectively communicate with customers, peers, and vendors. A sense of urgency in resolving customer requests and an ability to work under pressure, multi-task, and meet deadlines. Demonstrate a pragmatic approach. Proficient interpersonal skills and the ability to successfully collaborate with internal partners and colleagues to contribute ideas, see opportunities, and contribute to positive outcomes. Demonstrate teamwork to achieve results as a team. Demonstrate adaptability to different ways of working. Familiarity with the following are desired: ERP systems (HR modules of SAP preferred). Service Center technologies. Ticket management. 2-5 years of experience in HR functions and operations (Recruitment, employee data management, transactions, payroll, compensation, benefits, Analytics). 6) Required languages: Spanish and English advanced level required. Portuguese is a nice to have. Primary Location Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our page for information on how to request an accommodation.
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