Analyst, Analytics & Metrics Location: Bogota, Colombia Time Type: Full Time Posted on: Posted 2 Days Ago End Date: December 31, 2024 (30+ days left to apply) Job Requisition ID: R-232378 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Analyst, Analytics & Metrics Overview The Global Statistics / Quarterly Mastercard Reporting ("QMR") group is responsible for the collection, analysis, and reporting of Mastercard's operational performance, inclusive of providing thought leadership to continuously evolve Mastercard's internal and external reporting of key metrics. The QMR group is responsible for collecting and validating data in an accurate and timely manner while adhering to tight timelines, performing various procedural controls, and maintaining high standards for data integrity. As a core member of the QMR team, you will participate fully in all QMR "Close" activities and assist in operational process management, development, and improvement, including analysis of existing needs. Role Support collection, validation, and reporting of quarterly operational reported data for our LAC region. Leverage analytics to analyze customer reported data to ensure no revenue leakage. Provide analytical research across QMR and switched activity for management discussions. Deliver advanced, detailed, persuasive customer performance data analytics. Support projects related to all operational metrics/drivers and associated revenue. Effectively communicate inquiries with customers to quickly resolve open issues. Provide customer support and training related to QMR topics to both internal and external customers. Clear and concise documentation with internal systems for tracking inquiries. Support quarterly QMR business update to regional finance teams. Key contributor for developing and testing system enhancements/process improvements. All About You Able to conduct business in both Spanish and English, verbally and written. Self-starter and fast learner who thrives under tight timelines. Intellectually curious and drives issues to the root cause. Ability to organize and prioritize workload while handling multiple business tasks. Strong analytical skills and attention to detail, with an ability to create and present persuasive analysis. FP&A experience is preferred. Experience with change management / delivering process change in an operational environment. Six Sigma certifications are a plus. Strong organizational and problem-solving skills with great attention to detail. Excellent customer service and communication skills, both written and oral. Excellent PC skills including Excel, Microsoft Word, and Outlook, as well as the ability to quickly learn internal applications. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach; Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. #J-18808-Ljbffr