Date Posted: 2024-09-25 Country: Colombia Location: LOC42001: Otis Colombia - Bogotá Calle 140 No 12b - 25, Bogotá Generalidades del puesto El principal objetivo del Analista de Operaciones de Recursos Humanos del centro de servicios es brindar un servicio oportuno a los empleados y HRBPs de manera satisfactoria, dentro de los estándares establecidos del área, cumpliendo los KPI´s de forma eficaz y eficiente dentro de los tiempos establecidos. En un día normal tendrás que: Coordinar de acuerdo a los procedimientos internos la gestión y asignación de consultas y solicitudes de los empleados para responder de forma oportuna y precisa por medio del uso de las herramientas corporativas. Realizar y mantener actualizados los registros de información de los empleados relacionada con salud ocupacional, incapacidades, licencias, ausentismo, seguridad social y/o aseguradoras de los empleados en los diferentes sistemas públicos y privados. Clasificar y asignar los tickets de Service Now de acuerdo al nivel de importancia y con base a la especialidad de las diferentes áreas. Ayudar con el entrenamiento y explicación de tareas a nuevos miembros del equipo. Identificar y participar en iniciativas de mejoramiento continuo. Lo que necesitas para tener exito: Educación: Profesional en administración, recursos humanos, ingeniería industrial y carreras afines. Experiencia: De 0 a 1 año de experiencia en áreas administrativas de Recursos Humanos o Servicio al Cliente. Idiomas : Inglés B2+ Necesario: Conocimiento intermedio de Excel, buenas actitudes de comunicación y de trabajo en equipo. Deseable: Conocimiento de Service Now y/o Workday. #BuildWhatsNext If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at ******. Privacy Policy and Terms: Click on this link to read the Policy and Terms #J-18808-Ljbffr