Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at The role We are thrilled to announce an opportunity to join our team as: Monitoring Analyst - On Site SoftwareOne Scope: Full-time | Office: Bogotá | On Site How a day to day would look like in this role: Notification and Reporting : Advise administrators of alerts, incidents, and backup failures, and generate customer alert notifications. Incident Attention : Address low-level or low-complexity incidents and requirements across various platforms. Backup Monitoring : Review the status of backups for handled platforms and report any issues. What we need to see from you Profile: Technician/Technologist in Systems, Electronic, Software or related careers. With experience and knowledge with operation, monitoring and execution of basic procedures of On-premise platforms and the Office365. Required skills: Experience with monitoring tools Experience with management tools, equipment support and incident management. Basic knowledge of Windows server and Office365 Suite. Basic Knowledge in Databases Availability for rotating schedules* Benefits: Opportunity for Development : Opportunity to develop your potential in a personalized way and according to your objectives within the role. Health Policy : Health policy for you. Disability Benefits : 100% disability payment. Referral Incentives : Economic incentive program for employee referrals for active positions. Employee Fund : Access to one of the best Employee Funds in the industry, offering savings, credits, and special agreements with allied brands. Leisure and Wellness : Spaces for leisure, celebrations, and recreation for physical and mental health. At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members, regardless of race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Job Function Software & Cloud Services #J-18808-Ljbffr