Title : Specialist (Finance) OTC
Location : GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities :Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.Request and/or confirm payment supports to clients as appropriate.Follow up on the correct application of payments received by clients.Keep customer contact information updated in the collection application.Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.Perform account reconciliations with clients as required.Timely management of balances in favor with clients or with internal areas.Strict compliance with the collection policy according to the escalations and established times.Management and compliance with KPI's and assigned budget.Develop a sustainable relationship with internal and external stakeholders.Annual update of the process support documentation.Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.Maintain communication with internal/external/third parties to meet customer expectations.Provide proactive problem resolution and corrective actions to ensure service excellence.Skills / Requirements :Students/Professionals in fields such as public accounting, finance, business administration, or financial management.A minimum of 1 year of experience managing accounts payable processes.Good level of MS Excel and other MS Office tools.Customer service and communication skills.English level B2 (not mandatory).Teamwork and autonomy.Relevant Information :Salary: $2.419.820Type of Contract: Indefinite - Directly with DHL Colombia.Performance bonus up to 16% of salary ($387.171 max)Food Allowance: $95.564
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