Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing, and a variety of other services at thousands of agent locations across the United States and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity, and impact. Job Purpose: Execute a correct procedure of opening new agents in the least time possible, keeping the quality of the process and obtaining a final optimal result. Guide the sales Rep (BDE) during the reception process, approval, and agencies installation with the purpose of processing and completing the requirements set by the internal policies from agent applications and state regulations. The agent applications adviser is the vital support for the sales force with the purpose of completing the goals backing the company's growth in an integral way (sales-operations-risk) with the best service before and after the installation. Objective: Receive, revise, sort, and store the documentation from each prospect that will become an authorized agent (Agency) that the sales Rep submits following the procedures set by the area and company in general. Duties and Responsibilities Receive and sort the respective documentation from those that will become Authorized Agents. Viamericas internal forms Business license or agent permit ID, Bill, Criminal Background Authorization, among others. Compare information through the respective consults Credit report and state's web page (Corp, LLC) Agency and owners address Pre-existence on database (Viacentral) Assign codes on Viacentral and enter agent's information Code creation Payment method and agent information registry Other areas notification Unify and complete Folder/Template with the agent's documentation Forms completely filled Consults compared and approved Final review and authorized signatures Provide timely answers to the particular cases from other areas requests. ACH forms Payment Agreements Refund Forms Pending documents follow-up within the review process Arrange with the sales force and/or agents Provide timely answers to the particular cases presented by agencies during the daily operation. Maintain total confidentiality and transparency in the handling of information that by its nature requires total confidentiality in order to monitor compliance with information privacy regulations and safeguard the databases for the company's exclusive use. Information Security Responsibilities Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually. Attend periodic Information Security training provided by Viamericas. Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc. Qualifications High capacity for teamwork and under pressure for goals completion Quick response to demands preserving the quality of the process Appropriate use of tools for operation development Consciousness of meaning from objectives achieved Solutions ability on immediate cases Working Conditions Labor concentration and conservation of calm facing irreverent and offensive treatment from some customers Availability to fulfill extra hours on unexpected tasks Contingency support for the "call center" taking calls for Red Phone during the high season periods or eventualities Physical Requirements Extensive Phone Calls Optional availability on weekends Flexibility to postpone vacations on determined occasions according to operational process Come work for industry leaders! We are the fastest-growing company in the industry, with best-in-class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional. #J-18808-Ljbffr