The key to our success is simple; we deliver the highest quality, on time, with passion and commitment, and live every day by a set of great values. We've built a company that fosters long-term careers in an environment of continuous learning, with cutting-edge benefits, tools, and resources. Responsibilities Deliver expert-level assistance and problem-solving for complex customer issues, using thorough knowledge of our products and systems. Act as a senior resource for escalated customer cases, assisting Customer Support Specialists in resolving complex issues and advising on optimal practices. Ensure clear and professional communication with customers, offering regular updates and fostering a positive support experience. Record all interactions and troubleshooting processes in the company's ticketing system and actively contribute to the support documentation and knowledge base. Identify and implement improvements to processes within the support team to boost efficiency and effectiveness. Partner with other teams to implement solutions and best practices that enhance overall performance within the support department. Requirements 3+ years of proven experience in technical customer support, ideally with a focus on phone or email-based interactions. A strong passion for delivering exceptional customer service, approaching every interaction as an opportunity to exceed customer expectations. Familiarity with customer support platforms such as Zendesk or similar software is a plus. Understanding of eCommerce platforms and a high level of technical proficiency with website management is highly desirable. Advanced English. Apply now Please provide the following information: First Name Last Name Email Phone Location What is your English communication level? What is your salary expectation? (Monthly and in USD) Resume/CV (Drop your CV here or choose file) Are You Ready to Be Part of a New Journey?#J-18808-Ljbffr