Does it inspire you to know that others can achieve their goals because of your help and support? Do you feel energized working in small teams with big impacts? Do you thrive given broad responsibilities without micromanagement? Can you pick up complex processes quickly and efficiently? Are your communication and writing skills envied by those around you? Company Overview: The Company has redefined the music learning industry space, providing personalization of your local neighborhood music store, the convenience of in-home and online music lessons, and harnessing the scalability of cloud technology. At Create More Music, clients enjoy the satisfaction of professionally curated lesson experiences, and music teachers enjoy freedom from administrative hassle, access to resources, and expertise otherwise unavailable in our marketplace. We make people's lives easier by being that concierge clients want and teachers need. Reports to: Executive Director Supervises: Teachers as needed Interactions: Clients, client's parents, potential clients and teachers (sales leads) Role: Execute organizational operations and provide service to clients consistent with company goals and objectives by blending together skills in process administration, client services, teacher relations, and communications. This role will act as a conduit between teachers and clients managing communication, complex scheduling coordination and orchestration, and various resource accommodations. Additionally, the position will actively engage and follow up with potential clients, supporting efforts to achieve conversion goals. You are: A self-starter who brings positive energy to the workplace. Driven by and excited about massive growth. Fanatical about your attention to detail. Always striving for inbox zero. A do-it-all, willing to help in other areas of Operations where and when needed. Always looking for new ways to connect with potential clients and increasing efforts to make experiences more personal. Creatively looking for ways to make processes and systems more efficient. Committed to improving the lives of your co-workers. You will: Embrace lead and customer engagement. Address leads from website/calls/emails. Manage sales workflow. Convert leads. Master complex customer scheduling and concierge management with ridiculous efficiency. Control scheduling software. Input and update calendars. Execute various tasks and manage systematic nuances. Get to know and love using CRM systems. Perform routine follow-up calls/emails and outreach to maintain smooth operations. Manage accounts receivable and invoicing. Provide exceptional customer service and solve complex scheduling issues. Engage in creative problem solving and relationship management. Potential to help in other areas of Operations, marketing efforts, blog management, and community partnership outreach. Above and beyond: Learn marketing techniques, email campaign software, content development and promotion best practices. Requirements: Job Specifications: Experience required: Demonstrated ability to drive and implement processes and procedures through diversified organizations. Significant experience in customer service preferred. Experience with or appreciation for music lessons is strongly preferred (but not a deal-breaker). Education: Bachelor's Degree or equivalent experience preferred. Knowledge/Ability: Cursory knowledge of music styles and instrument families. Understanding of music pedagogy is extremely helpful but not required. Other requirements for the job: Private, protected wireless internet network. Life insurance. Birthday day off. Indefinite-term employment contract, with all legal benefits, offered directly by the company. #J-18808-Ljbffr
