This is a remote position.
Schedule: 40 hours per week, flexible hours between 9 am to 9 pm New York timeClient Timezone: New York
Client Overview Join a thriving event ticketing company at the forefront of the entertainment industry!
Our client specializes in large-scale events for clubs, bars, and college students, providing a comprehensive platform for event management and ticket sales.
As a rapidly growing business, we're seeking a detail-oriented professional to be the backbone of our operations and ensure seamless experiences for both event hosts and attendees.
As an Administrative Specialist, you'll be at the heart of our client's dynamic operations, managing customer inquiries, supporting event hosts, and playing a crucial role in financial transactions.
You'll navigate cutting-edge ticketing technology, handle support tickets through HubSpot, and process payments via Stripe.
This role offers a unique blend of customer service, financial management, and event industry exposure.
If you're passionate about events, have a knack for problem-solving, and thrive in a fast-paced environment, this is your chance to make a significant impact on a growing company.
Responsibilities Manage and promptly respond to customer support tickets through HubSpot CRMAssist event attendees with issues such as missing tickets or incorrect email addressesHandle payment disputes and process payouts for event hosts using StripeReconcile accounts and manage fee revenue for various host typesNavigate our proprietary ticketing platform for daily operationsConduct SMS blasting campaigns for marketing and communication purposesSupport general administrative tasks to ensure smooth company operationsCollaborate with internal teams to optimize event management processesRequirements A Mac userStrong customer service skills with the ability to handle high-volume inquiriesExperience with CRM systems, preferably HubSpotBasic understanding of bookkeeping and accounting principlesFamiliarity with payment processing platforms, ideally StripeExcellent attention to detail, particularly for financial reconciliation tasksStrong problem-solving skills and ability to work independentlyProficiency in Microsoft Office suiteAdaptability and willingness to learn new software platformsEnthusiasm for the event and entertainment industryAbility to work Eastern US hours (10 AM to 8-9 PM)Benefits HMO coverage for eligible locationsPermanent work from homeImmediate hiringSteady freelance jobZR_18485_JOB
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