Job Description This is a remote position.
Key Responsibilities Communications Inbound Communications (Email, Call, Text) Manage four main types of inquiries: tenants, vendors, general inquiries, and other.
Use tailored scripts for different callers/scenarios.
Document each communication accurately, including summaries via email, notes, or guest cards.
Identify and track action items, creating reminders, tasks, or calendar invites as needed.
Regularly update the manager throughout the day, with a focus on urgent calls (using both intuition and an established schedule).
Outbound Communications (Email, Call, Text) Conduct outgoing communications to tenants and vendors, including updates, reminders, follow-ups, and scheduling.
Relay responses to incoming inquiries.
Set appointments, contact customer service, and handle related tasks.
Document all communication, track action items, and keep the manager updated.
Data Entry Document all communications, set reminders, and create calendar invites.
Basic Bookkeeping Tasks Populate fields (date, price, vendor, etc.)
in spreadsheets or databases based on receipts or invoices.
Convert emails or images to PDFs, edit, and label them with payment details.
Populate fields in templates to assist in creating letters, documents, invoices, and receipts.
Other Administrative Tasks Create and edit Word Documents, Excel Spreadsheets, PowerPoint Presentations, and PDFs.
Maintain digital organization by converting documents to PDFs, renaming files/folders, and managing scanned documents/faxes.
Review camera footage based on alerts or requests.
Conduct research tasks using web resources such as Google and Google Maps.
Web-Based Platforms Tools Provided for Access: Nextiva VOIP: For managing voice calls.
Appfolio Property Management Software: For tenant and vendor notes, guest cards, activities, reminders, and data entry.
Microsoft Outlook: For email management and scheduling.
Microsoft OneDrive: For managing shared folders and documents.
Microsoft Office Suite: Word, Excel, PowerPoint, etc.
DW Spectrum: For camera system management.
PDF Escape: For PDF editing.
WhatsApp Business (Web-Based): For communication.
Microsoft Team Requirements Communication Skills : Exceptional English skills (written, spoken, and comprehension).
Ability to communicate with callers, including those with heavy accents.
(Spanish or Mandarin proficiency is a plus).
Technical Skills : Familiarity with Microsoft software (Office Suite, OneDrive, Outlook), digital/web-based environments, and tools listed above.
Work Environment : Quiet workspace with minimal background noise, reliable high-speed internet, and an up-to-date computer.
Availability : Ability to work Monday–Friday, 9am–6pm with 1 hour unpaid lunch break Requirements Communication Skills: Exceptional English skills (written, spoken, and comprehension).
Ability to communicate with callers, including those with heavy accents.
(Spanish or Mandarin proficiency is a plus).
Technical Skills: Familiarity with Microsoft software (Office Suite, OneDrive, Outlook), digital/web-based environments, and tools listed above.
Work Environment: Quiet workspace with minimal background noise, reliable high-speed internet, and an up-to-date computer.
Availability: Ability to work Monday–Friday, 9am–6pm with 1 hour unpaid lunch break