Usaquen, Colombia | Posted on 10/24/2024 Power the Future of Healthcare with Your Account Management Expertise! In the fast-moving world of pharmaceuticals and healthcare, your role as an Account Services Specialist will be the key to keeping operations smooth and seamless. Imagine managing essential processes like order handling, compliance checks, and customer communications, all while ensuring that healthcare products reach shelves across the globe. It's a global career without the passport—where you'll elevate your expertise in a dynamic industry. Ready to be the vital link in healthcare logistics? This is your opportunity to gain international exposure and level up in the ever-growing world of healthcare solutions. What's in the Script: Your Role at a Glance Prescription for Success: What You'll Be Doing Process and enter orders, including Return Merchandise Authorization (RMA) entries. Monitor and receive Electronic Data Interchange (EDI) orders. Review and resolve price discrepancies, shipping dates, due dates, and lead times. Monitor and manage the open order and daily shipping reports; proactively cancel back orders and notify customers for cancellations when applicable. Update purchase order due dates and extend them when necessary. Add customer items upon receipt of orders to ensure accurate record-keeping. Communicate detailed shipping information and cuts reports to customers. Conduct compliance research and resolve disputes when necessary. Collaborate with warehouse teams on shipping, product put-aways, and cycle counts. Work with the reconciliation and Quality Assurance (QA) teams to facilitate product release across all sites. Maintain daily communication with customers and brokers to ensure satisfaction and address inquiries. Manage Inside Sales accounts, where applicable. Requirements The Perfect Dosage: What You Need to Bring Excellent communication skills (English proficiency: C1 - C2 level). Proficiency in Microsoft Office applications. Strong attention to detail. Experience working night shifts. Problem-solving abilities and the capability to work independently. Five-day work week with weekends off. Hybrid work arrangement for better work-life balance. 20 vacation days per year. Comprehensive prepaid medicine coverage. Fully customized Emapta laptop and peripherals. Direct exposure to international clients. Extensive career growth opportunities. Diverse and supportive work environment. Meet the Industry Leaders: About Our Client PL Developments (PLD) is a leading manufacturer, packager, and distributor of over-the-counter (OTC) pharmaceutical products and consumer healthcare goods. With over three decades of experience and a global footprint, PLD is renowned for its commitment to quality and innovation. The company operates state-of-the-art facilities and adheres to stringent FDA guidelines to deliver the highest quality products. Guided by core values of professionalism and excellence, PLD continues to expand its portfolio to serve major retailers worldwide. Your Future Team at Emapta Latam Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 720 clients worldwide and a team of nearly 7,400 talented professionals, Emapta continues to set new standards in the industry. Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported. #J-18808-Ljbffr