IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Applicant will be based in Mexico, Caribbean, or Latin America and must have required documents to work in the country they will reside.Why you'll love this jobWorking with a team supporting all aspects of operational training, with a particular focus on international security needs for the Division. The role will require extensive travel for both international as well as domestic.The successful candidate will need to be adaptable to working under general direction, sometimes at short notice coordinating quality instructional material, web-based training, instructor led guides and supporting material. Must be detail oriented and passionate about creating and delivering interactive and engaging training for our airport teams.Motivated self-starter with proven leadership skills to coordinate, create and deliver regulatory and company mandated training within the Airport Operations Training internationally.What you'll doAs noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.Facilitate American Airlines mandated initial, recurrent and operational training programs.Engage and guide learners while in training including, but not limited to: - OJT, performance assessment, performance evaluation, mentoring when necessary.Communicate clearly and empathetically creating a welcoming learning atmosphere.Facilitate documented employee feedback to the line manager.Collaborate with other team members across the training organization on a variety of projects.Develop and maintain productive relationships with corporate departments and station personnel.Maintain quality assurance of all training delivered providing ongoing feedback to learning specialist to ensure all materials meet corporate objectivesConduct and participate in airport compliance reviews and audits when required.Understand, clarify and communicate new policies, procedures and initiatives.Ensure annual compliance with Dangerous Goods, Health & Safety and regulatory training.Identifying training requirements and deliver additional training for all Airport Operation employees.To maintain a standard of dress code that is appropriate to the role and in accordance with the Company's uniform/dress policyTo be aware of and sensitive to differences and work in a way consistent with the principles of equal opportunities and anti-discriminatory practiceAll you'll need for successMinimum Qualifications- Education & Prior Job ExperienceValid US Visa B1/B2Must be able to communicate effectively in both spoken and written English.Proven Airline experienceIn-depth knowledge of and proficiency in all aspects of airport customer serviceWorking knowledge of SABRE skills. Proficient and working knowledge in American Airlines Sabre and/or US Airways QIK Shares systemWorking knowledge of the PC software applications Outlook, Word and Powerpoint.Strong leadership qualities and above average administrative skills. Excellent interpersonal and presentation skills.Must be proactive, resourceful, and creative in finding solutions to ad-hoc problems.Previous training/teaching experience preferredSelf-starter, motivated and energetic promoting a positive attitudeAbility to work under pressure and multi-task whilst retaining a positive approachAttendance and training record must be exemplary as this is a self-managed positionAble to work under pressure with minimum supervision and in a team Must be able and willing to travel extensively both domestic and internationally to facilitate courses and provide mentoring/supportHold a valid passportPreferred Qualifications- Education & Prior Job ExperienceHold the right to work in different countriesKnowledge of International stations and their differences preferredBe able to motivate employees in working as a teamOpen to change and developmentWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you'll have access to your health benefits to help you stay well. Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
