Technical Support Engineer (Full-Remote) Experience: Intermediate (2 years) Salary: 800 - 1200 USD Monthly Office Time: Tuesday to Saturday, 2:00 AM to 10:00 AM (GMT +6) Company Overview: Startise is a software product company focused on WordPress & SaaS products. We believe that 'good for the business' should also mean 'good for the customers', and we build tools that can help both small businesses and individuals grow their websites. With over 6 million happy users from 180+ countries, WPDeveloper is growing exponentially and offering solutions to enhance web building experiences. Job Description At Startise, we are looking for a dynamic and experienced Technical Support Engineer to join our team. We need someone who has proficiency in Shopify and SaaS applications and can effectively help customers with their queries to improve their experiences. If you have a passion for assisting customers, we strongly encourage you to apply now! Note: This job post is for candidates living outside of GMT +6 timezone. Applications from candidates in GMT +6 timezone will be automatically rejected. Job Requirements Technical Skills: Demonstrated expertise in Shopify platform, including configuration, customization, and troubleshooting in Shopify Apps. Manage the Shopify store by obtaining collaborative access from the client. Diagnose and resolve technical issues related to Shopify platform functionality, third-party integrations, and customizations. Offer timely and effective technical assistance to Shopify merchants via various support channels, including email, chat, and online meetings. Communication Skills: Excellent verbal and written communication skills in English. Ability to articulate technical concepts to non-technical users. Educate merchants on best practices for using Shopify features and optimizing their stores. Provide feedback to internal teams on product usability and areas for improvement based on customer interactions. Customer Focus: Strong commitment to customer satisfaction and the ability to empathize with clients' concerns. Proactive Approach: Proven ability to take initiative and address potential issues before they become critical. Remote Work Skills: Self-motivated and capable of working independently in a remote setting. Comfortable using remote collaboration tools for communication and project management. Must be willing to work the night shift. Problem-Solving Skills: Strong analytical and problem-solving skills with the ability to think critically under pressure. Experience: Previous experience in technical support or a related role is preferred. Qualifications: 2+ years of technical support experience. Customer service oriented. Strong written and verbal troubleshooting skills. Job Responsibilities Customer Support: Respond to customer inquiries and technical issues promptly and professionally. Assist clients with both pre-sales queries and technical support issues related to our Shopify and SaaS applications. Provide clear and concise instructions to clients, guiding them through problem resolution. Technical Expertise: Utilize your in-depth knowledge of web development to troubleshoot and resolve technical issues efficiently. Collaborate with the development team to escalate complex technical issues. Communication: Communicate effectively with clients, ensuring a high level of professionalism and customer satisfaction. Conduct scheduled meetings with clients to address their concerns and provide updates. Documentation: Create and maintain detailed documentation for common issues and solutions. Contribute to the development of knowledge base articles. Proactive Support: Identify potential issues before they escalate and proactively address them. Stay updated on industry trends and customer feedback to continuously improve the support process. Life at WPDeveloper Stay Connected: Subscribe now and join with 6 Million+ users to get exclusive WordPress resources. #J-18808-Ljbffr
