At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Team Lead do? Think of yourself as someone who will provide mentorship, guidance, and career development to members of your team. We ensure we get the best of the best; after all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Team Lead. As a Team Lead, you will provide mentorship, guidance, and career development to members of your team. You will implement escalation channels by mutually agreed-upon procedures. You will lead a high-performing team through an exciting transition to build problem-solving, critical thinking, analytical, and technical capabilities that will enable the department to develop deeper, more scalable solutions. You will establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. You will also identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Requirements: 2 years of prior relevant people management experience in the BPO or call center industry A strategic thinker with strong analytical and creative problem-solving skills Experience providing constructive criticism and implementing corrective action plans A high-level understanding of customer confidentiality standards and a passion for the development of teammates. Job Type: Full-time #J-18808-Ljbffr