Job Description What you will do: The Systems Support Technician (Programmer) provides specialized technical support to Field Technicians by remotely programing Communicators and Alarm Panels using a variety of specific manufacturer software.
This position requires onboarding with Chase Bank.
How you will do it: Take inbound phone calls from technicians requesting assistance in programmingcustomers alarm panels, communicators, or video equipment through remote DLL.
Input specific information into new or existing accounts in response to tech request or by scope of work.
Register Communicators and ensure accurate communication between the customerslocation, JCI receivers and Mastermind.
Complete data entry into programming and MM when required.Resolve technical issues through research and investigation and respond back toappropriate parties via phone.
Ensure all MM Data and Panel programing are accurate and place accounts in service to be monitored in the CMC.Other duties as assigned.What we look for Required: Ability to multi-task; strong customer service, problem-solving, and communication skills.
High school degree or equivalent preferred.
Competency in Microsoft Windows / Office.
Must be a team player and able to work as business needs dictate.
Preferred: Experience with alarm installation, DLL, technical support, or data processing preferred.
Ability to perform technical research to resolve complex problems in DMP panels.
1 to 3 years of contact / call center experience.
Johnson Controls International plc.
is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
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