Support Specialist

At Urchin Systems we are looking for a new member for our customer support team in LATAM. If you have 1 or more years of experience in technical support with clients, advanced English level, and good communication skills, this is an excellent opportunity for you! Job Responsibilities: Respond to questions regarding the use of company software products. Log, categorize, and track incidents reported by end-users in the support ticketing system. Validate end-user bug reports and escalate issues to the IT team when necessary. Provide assistance to clients with the help of various internal tools. Ensure the clients use the products correctly. Suggest software enhancements based on end-user feedback. Assist with data entry and data correction when requested Requirements Ability to interact with other IT professionals and end-users successfully. High attention to detail. Advanced English level (B2 - C2). Willing to learn. It will be considered a plus if you come from the tech industry. #J-18808-Ljbffr