Onebeat is a cloud enterprise platform to manage merchandise and inventory as one. The company accelerates the adoption of machine learning to solve inaccuracies when it comes to long term forecasting. Onebeat uses short-term predictions to translate consumer behavior into daily execution that maximizes sell-through, margins, and overall sales. To achieve this, Onebeat integrates innovative retail processes, such as new product introduction, assortment management, smart allocator, liquidation process, and discount model. The company democratizes technologies that were once the preserve of tech giants – and puts them in everyone's hands. Onebeat specializes in building scalable cloud infrastructure solutions and handling huge volumes of data and processing it fast and in a cost efficient manner. We operate in 24 countries across the globe and focus on enabling any retailer to improve its business results constantly. As a colleague at Onebeat, you can work from any timezone and be rewarded with benefits from a startup in a hyper growth environment. Job Description Our Customer Success department is looking to add a top-notch Support Engineer to join our team. We are looking for a talented and analytical person on a full-time basis. If you want to become part of a fun, young, and unique work culture, enjoy great employee benefits, and create a significant impact in the retail industry that affects our life, please take a moment to check out our core values in the about us section. We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timely and satisfactory manner. In this role, your duties will include assisting customers with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team. Responsibilities: Provide support to customers via desktop solutions, chat functions, emails, and calls. Assist customers with implementations, questions, and technical issues. Ensure optimal application functionality. Provide customers with step-by-step guidance to resolve technical problems. Create documentation for new features and FAQs. Prioritize customer queries and escalate serious technical issues to relevant people/teams. Skills & Experience At least 2 years of experience as a support engineer or similar role. In-depth knowledge of MS SQL and Excel. B.Sc. degree in Industrial Engineering / Computer Science – Advantage. High-level English skills, spoken and written – Must. Ability to work in a self-learning environment. Excellent analytical skills, technical and can-do attitude. Willingness to work weekends/shifts. Familiarity with supply chain systems (big advantage). Experience with big data technologies and cloud platforms. Additional Information Onebeat is proud to be an Equal Opportunity Employer. All your information will be kept confidential. #J-18808-Ljbffr
