Support Engineer

Key Responsibilities: Application Configuration: Implement changes in the application configuration and server functionality in response to client requests and to address any detected issues. Cloud Support: Perform backend support tasks on Linux and Windows servers in cloud environments to ensure the proper functioning of services provided to clients. Process Monitoring: Verify and monitor the execution of forecasting processes for current client projects, ensuring accurate and timely results. Database Synchronization: Execute on-demand operations to synchronize relational and non-relational databases across both testing and production environments. SQL Script Execution: Develop and run SQL scripts as required by clients for generating reports, making modifications, or troubleshooting issues. Log File Management: Capture and analyze log files, interpreting and reporting any potential errors within client services. Issue Escalation and Follow-up: Escalate identified issues, monitor the resolution process, and provide regular feedback to clients on the status of their concerns. Technologies and Tools: Cloud Platforms: Azure Databases: Oracle, SQL Server Programming Languages: Java, Python Project Management and Version Control: JIRA, Bitbucket Operating Systems: Windows and Linux Servers #J-18808-Ljbffr