As a Coordinator reporting to the Manager, Staffing Services, you are responsible for overseeing a number of clients and their Staffing Services teams. This entails ensuring that the teams meet or exceed the clients' required performance expectations, following all client-specific processes/procedures as well as Neostella's. Key Responsibilities: Answer team staff questions about client processes/procedures. Serve as staff's first point of contact to resolve any issues. Escalate to Staffing Services Manager any issue that cannot be resolved or is out of your scope. Diagnose and help resolve issues presented by staff. Resolve any interpersonal team issues. Ensure that staff attendance is monitored properly and timely communicated to the client. Track staff performance in accordance with client expectations. Communicate as needed with the client following the client's schedule/requirements, including attendance at client meetings. Provide staff with direction on client processes/procedures as changes occur. Follow up with staff to ensure changes are being implemented. Resolve any project-related issues of process/procedure with the client. Escalate to Staffing Manager any issue(s) that cannot be resolved. Act as the primary point of contact for the client. 6M+ in the company. Proven experience as a Team Lead either at Neostella or previous companies (client-facing responsibilities are a plus). Strong English level (written and spoken). Strong interpersonal skills. Proven ability to direct and manage staff. Ability to manage multiple client teams in a dynamic business environment. Able to make decisions promptly and communicate those decisions effectively. Provide and receive feedback on performance. Anticipate issues of process or procedure and alert client management accordingly. Strong working knowledge of Filevine and the ability to problem-solve in the software and explain to team members. Ability to use Microsoft and Google tools. You will have an undefined contract, a fast and deep growing career path, pre-paid health insurance coverage with Sura for you and one additional member of your family, flex time, flexibility to work from home or in the office, a yearly ophthalmological health bonus, and the opportunity to improve your English skills by working side-by-side with international teams and projects, apart from fully personalized English classes, and more!*All resumes and application answers must be in English. #J-18808-Ljbffr