Job Description The Service Support Specialist is responsible for monitoring live casino game play and correcting both user and technical errors to ensure tables are operational and without interruptions. This individual also documents errors as they occur in real time and escalates issues as required. Key Responsibilities: Ensuring that all tables are operational without interruptions. Identifying and resolving all game irregularities due to dealer mistakes, software issues, or any other reason. Identifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivity. Resolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the game. Monitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analyzing, logging, and escalating all alerts as necessary. Working with internal systems (JIRA, TTS, WIKI, etc.). Recording all events related to major incidents in TTS and producing post-resolution incident reports. Managing ad-hoc situations which may occur on shift in an appropriate manner to still be able to deliver all products. Training, mentoring, and coaching team members to help them achieve the best results. Performing other duties, as asked by the direct manager, which are related to this position and which meet the qualifications. Qualifications: Strong organizational skills. Required IT knowledge. Strong written and verbal communication skills in both English and Spanish. An ability to make managerial decisions requiring independent judgment and to identify and refer other issues to the proper authorities. Strong teamwork skills followed by a professional demeanor. An ability to maintain strict confidentiality. An ability to communicate clearly with staff, effectively establishing cooperative linkages among the team. Able to resolve interpersonal and interdepartmental issues. Experience in a similar role is required. EVO experience will be considered an asset. Additional Information: About Us Evolution is a market-leading developer and provider of products and services for online casino entertainment. Our excellence is driven by over 17,000 EVOlutioneers across 30 markets worldwide, working in product innovation, software development, IT solutions, game hosting, and business support. Evolution's dynamic and creative environment creates a unique opportunity for personal and professional growth. Our integrated business-to-business solutions guarantee that our clients can always provide an unrivaled online entertainment experience to their players globally. We thrive on remaining an award-winning digital powerhouse of entertainment products and services with an ever-expanding lineup of product brands: Evolution Live, NetEnt, Red Tiger, Ezugi, Big Time Gaming, Nolimit City, and DigiWheel. Evolution is a Swedish company founded in 2006 and listed on Nasdaq Nordic (EVO). Professional: Universitaria Ingeniería de sistemas Computación 2 años de experiencia 1 Vacante #J-18808-Ljbffr