Location: 5 days a week based in the Cambridge office. About The Role Contract Type: Permanent Description Senior Service Desk Engineer (2nd Line) – £25k-£29k – Permanent Inclusive Tech Recruitment are working with an established IT partner who are looking for a Senior Service Desk Engineer (2nd Line) to join their team on a permanent basis. Working hours: 5 days a week based in the Cambridge office. There is a shift rota between 8am and 6.30pm Monday-Friday. ABOUT THE ROLE Your role as the Senior Service Desk Engineer (2nd Line) will be to provide technical support to clients via email, telephone or in person as well as supporting 1st line team members as a point of escalation. Our client is looking for a Senior Service Desk Engineer with a high attention to detail to spot issues before they cause a problem and help guide junior team members with technical support. You'll be undertaking a variety of interesting project work for a range of clients, giving you opportunities to extend your skills and work with other team members. You'll be responsible for monitoring clients' IT services using remote tools and taking ownership of issues. You'll be managing backup and disaster recovery systems and monitors. As a Senior member of the team, you'll also be required to conduct training to the internal Service Desk team on occasion. ABOUT YOU Our client is excited to bring on a new member of the Service Desk team! If the below sounds like you, we'd love to hear from you! They are looking for a Senior Service Desk Engineer (2nd Line) who has a passion for all things IT and helping others. You will need to have experience and knowledge in the below areas to be considered for this position: Working within an IT helpdesk environment and dealing with escalations. Microsoft technologies for server and desktop support, working with Azure Active Directory and Office 365 management. Various cloud service management tools including Azure, Active Directory, Office 365, SharePoint, Mimecast and other client specific applications. VMware vSphere 6.5 infrastructure. Good customer service skills with a friendly and professional attitude. A determined and positive problem-solving mindset. If you're interested in learning more about this opportunity, please APPLY NOW below or send your CV to ******. We'd love to hear from you! Inclusive Tech Recruitment is acting as an Employment Agency in relation to this vacancy. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Follow us on LinkedIn for regular updates on open vacancies. #J-18808-Ljbffr
