Requisition ID: 209810 We are committed to investing in our employees and helping you continue your career at ScotiaGBS. Purpose Provides oversight and leadership to team(s) performing personal data, job data, position data, and org data changes, by measuring, planning, and implementing operational effectiveness plans to systems and processes. This role ensures adequate resourcing, quality control, adherence to standard procedures, and service level agreements. Accountabilities • Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. • Leads the project execution of local & global policy, process & expansion initiatives, providing insights and ensuring accuracy, efficiency, and compliance across the Global HR Services Operations team. • Oversees quality standards, policy, and procedure alignment across teams and ensures established policies, processes, and guidelines are adhered to and meet business needs as required. • Actively seeks opportunities to improve departmental effectiveness by identifying deficiencies, and partners across Global HR Services Operations, Business HR Partners, COEs, IB countries, to develop solutions with a focus on transferring learnings and opportunities across the department. • Acts as a subject matter expert on Global HR Service Operations, representing the team on projects and initiatives, providing perspective on how to enhance the employee experience and propose improvements to systems and processes while ensuring compliance. • Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. • Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Guidelines for Business Conduct. • Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team. Dimensions • Manages up to 2 direct reports. • Oversees all activities related to Operational processes and policies. • Services a global community and responds within SLAs timeframe. • Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedules. • Delivery initiatives require the coordination of multiple stakeholders in many geographies. Education / Experience Post-Secondary Degree in Human Resources or Business or pursuing education in a related field. 5+ years of experience as a project manager. 5+ years of experience in customer service. Relevant experience in resolving customer service requests. Knowledge of employee data administration and end-to-end processes. Knowledge of HR transaction processing. Deep understanding and knowledge of Bank policies and procedures. Proven teamwork capabilities; strong relationship management and interpersonal skills. Attentive to details and deadlines; ability to manage multiple priorities. Experience in conflict/issue resolution. Location(s): Colombia : Bogota : Bogota Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr