Title: Salesforce Business Solutions Specialist Requisition ID: 203977 We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose The Global Wealth Engineering (GWE) team is committed to delivering comprehensive wealth and asset management solutions to our clients. We are in the process of further expanding to additional new geographies. In support of this growth, we are looking for an experienced Salesforce Business Analyst Specialist (L7) to help to define business problems via in-depth investigation and gathering of technical and non-technical information. Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Assist the Product Owner/Delivery Manager by conducting research and analysis, and accurately and clearly defining user requirements and processes to assist in the resolution of highly complex, multi-faceted problems to meet the needs of the supported Line of Business. This may involve participation in rapid prototyping, with requirements and solutions developed on an iterative basis, that provides interim deliverables until a final production solution is created. Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions. Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs. Gathers requirements from business units and translates those to programmers and developers. Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities. Help analyze current system to identify opportunities to improve system reliability. Work in a cross functional Agile team to deliver core business and regulatory solutions. Participate in the systems implementation process by developing test cases, performing testing, defining user procedures and workflows, assisting in the development of conversion and implementation strategies, and providing user documentation, and user training. Performs any necessary data mapping and data lineage activities and documents information flows to support specific business requirements. Builds the metadata model and business glossary by gathering information from multiple sources: business users, existing data sources, databases and other relevant documents and systems. Support the team on day-to-day activities such as coordinating stakeholders, managing and updating project management artifacts. Champions a high-performance environment and contributes to an inclusive work environment. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. Dimensions Serves as a liaison between the business community and the IT organization to provide technical solutions to meet user needs. Gathers requirements from business units and translates those to programmers and developers. Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities. Help analyze current system to identify opportunities to improve system reliability. May need to do User Acceptance testing from time to time. Work in a cross functional Agile team to deliver core business and regulatory solutions. Education / Experience / Other Information Must to have : Language fluency in English (B1+) and Spanish. Salesforce or CRM experience (Objects, record types & records). Degree in Computer Science, Engineering, or similar degrees. Certification in Business Analyst is a strong plus. 3+ experience working with analysis and design of new features. Working knowledge of project management lifecycles and methodologies (including Agile). Advanced knowledge of financial instruments, including market conventions and valuation methods, risk management methodologies and models, including best practices, current and anticipated regulatory requirements, back-office processes, and transaction workflows. Good understanding of current IT practices, and systems development techniques including requirements specification and testing methodologies. You are excellent in written and spoken English to clearly communicate complex issues. Nice to have : SOQL Financial Services Cloud Management Flow and process diagramming Data Analysis Attention to detail. BABOK Knowledge UML Diagrams Working Conditions Work in a standard office-based environment; non-standard hours are a common occurrence. Location(s): Bogotá or Home-Office ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits. At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days. #J-18808-Ljbffr
