Where innovation meets comfort—transforming the way the world stays. Our client, Placemakr, is at the forefront of reshaping the future of hospitality. By blending the flexibility of apartment living with the reliability of hotel stays, they have revolutionized the travel experience for modern guests. As a fast-growing, venture-backed startup, they curate unique spaces in hand-picked neighborhoods across the U.S., offering tech-enabled, apartment-style accommodations for travelers looking for the best of both worlds. Imagine joining a team that values innovation, accountability, and delivering an exceptional guest experience. At Placemakr, your career will thrive in an environment where comfort meets cutting-edge hospitality. Job Overview: Be part of our client's team as a Reservation / Revenue Analyst. You'll manage hospitality sales reservations and act as the point of contact between clients and our client's team. In this role, you will ensure the best guest experience, manage room inventory, and perform strategic data analysis, all while working closely with Sales and Property teams. Employment type: Indefinite-term contract Shift: 8:00 am to 5:00 pm EST Work setup: Work from home How You'll Drive Guest Satisfaction Support the Sales Team by implementing and managing Hospitality Sales reservations. Serve as the liaison between clients and Placemakr from the moment a contract is signed until guests arrive onsite. Collaborate closely with the Sales Team and Property Team to ensure guests receive an exceptional experience. Input Hospitality Sales reservations into the system accurately and with attention to detail. Act as the point of contact for Hospitality Sales guests from contract signing until the day of arrival, providing support 7 days a week, including part of the weekend and late shifts (3 pm-11 pm ET). Maintain comprehensive knowledge of rate plans, room types, and products across all assets to effectively support Hospitality Sales clients and deliver an exceptional experience. Stay fully informed about the unique properties and their locations to communicate efficiently with clients. Proactively communicate with Property Teams to prepare them for Hospitality Sales guests' specific needs week over week. Review all reservations to ensure correct rate plans, accurate billing information, and proper communication with cross-functional partners. Ensure routing information is set up correctly. Manage new and existing reservations from internal stakeholders, including corporate and group bookings, as well as internal corporate travel. Operate as the inventory gatekeeper by performing basic analyses of room nights, rates, and revenue statistics. Prepare and distribute daily, weekly, and monthly inventory usage reports and any other reports as needed. Prepare weekly occupancy forecasts, balance inventory for high-demand dates, and distribute information to relevant departments. Perform data collection, data entry, and strategic analysis of data to support inventory and occupancy management. Requirements What It Takes to Lead in Hospitality Demonstrated proficiency in fundamental computer skills, including word processing, Microsoft Excel, PowerPoint, and Outlook/Teams. Experience with Apaleo, Monday.com, and Hubspot CRM is a plus! Self-starter and results-driven, able to work independently and develop creative solutions to complex problems. Systematic and process-oriented mindset with strong administrative skills to ensure a seamless customer experience. Comfortable with change and an exceptional problem-solver, thriving in dynamic and ever-changing environments. Strong individual contributor with a team-oriented mindset, willing to take on additional responsibilities for the benefit of the team. Capable of working autonomously while effectively managing upwards. Compassionate and dedicated to supporting guests throughout their journey. Accountable with a bias for action, taking ownership of tasks and responsibilities. Detail-oriented, ensuring accuracy in data collection and entry while maintaining focus on strategic analysis. Excellent communicator with the habit of documenting decisions and regularly sharing status updates. #J-18808-Ljbffr