Cloud Engineer - Remote in Colombia Main Activities / Responsibilities: Controls the receipt, identification, storage, and withdrawal of all supported CIs under ITSM Tools. Define, implement and maintain massive automation of CMDB Discovery. Work closely with Cloud Service Providers, SREs and Cloud Engineers to assist in Activities required for CI Compliance and identify orphaned CI or Noncompliant CI in the Digital Center Cloud Service Provider Accounts and On-Premise Data Centers. Develop KPIs, dashboards, reports and executive summaries that can be consumed by all levels of the organization to better inform and facilitate decision making. Collaborate in Service Transition / Demand process to ensure ITSM Compliance in Configuration Management Process. Check Business Continuity requirements for new and existing Solutions on Digital Center Catalog. Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the execution of the basics of the H&S operating model and adherence to Group H&S standards and policies. Assist in ensuring that the Infrastructure & Operations practices & processes are aligned with business objectives and priorities. Ensure alignment with IT infrastructure standards and strategy, Identity Management Systems, Business Systems, IT Security Policies and Directives, and Demand, Project Portfolio and Finance Management Policies and standards. Profile Required: Level of education/qualifications normally required: Bachelor's Degree in Information Technology or related discipline. ITIL v3 or V4 qualification. Desirable to have one or more of the following: AWS Certified Cloud Practitioner ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL V3 Expert Scrum Master Specific work experience: Experience working with offshore outsourcing organizations. Experience working as part of a complex global matrix organization. At least 4 years of experience in domain. Technical / functional skills: A background in Cloud technology Services Catalogs. Broad range of understanding of ITIL, ITSM and industry best practices. Experience in ITSM tools and Processes. Expert knowledge of understanding of Cloud providers service offering (mostly PaaS and IaaS). Experience working with ETL - Analytics is desirable. Experience working with APIs, CLI and SDKs is desirable. Understanding of application lifecycle management. Experience with at least one high-level programming language (e.g. Python, Java, C/C++, Ruby, JSON, YAML and JavaScript) is desirable. Experience developing and implementing IT standards, policies and procedures. Awareness of Operations role and constraints in a worldwide and outsourced IT organization. Broad range of understanding of Data Centre shared infrastructure and associated technologies. Ability to understand and deliver infrastructure services which are provided on a 24x7x365 basis. Excellent written and verbal communication skills. Behavioural competencies: Open-minded, collaborative and an effective team player. Ability to work in a multicultural and multi-located team. Driven for success and aspiring to a culture of service excellence, always putting the customer, our people and our business at the centre of everything he/she does. Ability to deal with ambiguity. Ability to communicate openly and effectively with many diverse stakeholders, and with external vendors and auditors. Ability to work proactively and under pressure considering the criticality required to ensure the right quality of service for the business. Strong autonomy. Leadership and managerial abilities: Strong influencing skills and an ability to obtain commitment from key stakeholders. Ability to build good working relationships with providers and peers. Linguistic skills: Fluency in English, both verbal and written (B2 level). Other local languages are an asset. Location Details: Role to be based in the Regions or Zone to be supported. Languages: English required (written & spoken) Spanish required (written & spoken) Mobility requirements: (time spent travelling internationally, nationally etc.). Schedule: Monday to Friday from 9 to 6 or from 8 to 5 to be determined. #J-18808-Ljbffr
