Regional People Solutions Manager, Americas

Description Kenvue, is currently recruiting for: Regional People Solutions Manager, Americas This position reports into the Global Head, People Data Solutions and is based in Bogota, Colombia.
Who we are At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care.
Built on over a century of heritage and propelled forward by science, our iconic brands-including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID -are category leaders trusted by millions of consumers who use our products to improve their daily lives.
Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.
What will you do The People Data Solutions Manager is responsible for flawless delivery and execution in all processes related to the Employee Lifecycle and respective Data changes, documents, and activities across the globe.
The position will ensure that all service level agreements and operational metrics for these processes are met, with a strong focus on standardization, efficiency, and effectiveness of HR operations mainly within NA and Latam region.
The Regional Manager, People Data Solutions will lead a high performing team (could be combination of regional, hub, and local) and will work collaboratively with the local/country People Operations teams, Contact Center and other HR teams to ensure seamless execution of the end-to-end HR processes.
This role will be responsible for people management, especially focusing on developing, evaluation and motivation of team members.
This role will participate together with their regional peers as well as the Global Head of the function on resource planning and support HR and budget management.
The Manager, People Data Solutions will be the "single point of contact" (SPOC) for interactions with other HR and non-HR teams in the area of HR Data Management and related transactional processing within Americas region.
The position will be focused on increasing user satisfaction, monitoring and improving team performance as well as stakeholder management within given - Americas - region.
The People Data Solutions team will participate in global projects and will be interacting with the global and regional HR networks.
The position will drive various projects and will play an active role in automation and AI activities within the HR Data and Process area and collaborate across the globe with other functional leads to ensure successful People Solutions supporting model.
This role will strive to ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels.
This role treats the workforce with dignity and respect, maintaining high levels of confidentiality, trust and integrity in the handling of sensitive matters.
He/she adheres to established standards and guidelines and agreed SLA.
This role will be responsible for ensuring compliance with HR policies and legislation.
Key Responsibilities People management (40%) • Lead team engagement and adherence to a global culture identity for HR Data & Process area and establish a set of values to promote achievement and continuous improvement in conjunction with the overall People Operations organization.
• Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
• Develop a strong pipeline of global, diverse talent and enable a Credo-based & High-Performance Culture within team.
• Provide leadership, direction, coaching, feedback, and, where appropriate, discipline to and through team members.
• Shape team goals and objectives that are aligned with overall People Operations G&O's.
Ensure alignment with leadership team.
Operations Management (40%) • Manage the day-to-day HR transactional activities delivered out of the Global, Regional Hub/s and other local locations, maintaining proper staffing levels and team member training required for achieving target performance standards and service level agreements.
• Implement operational reviews and management systems, including quality audits, to ensure compliance to standards and achievement of SLAs, performance and customer satisfaction targets.
• Ensure that customers, partners, and stakeholders are kept up to date with appropriate, timely, and relevant communication of trends, issues, and services.
• Proactively plan for project, system, and organizational contingencies to maintain business continuity.
• Work and collaborate across and in conjunction with other HR functions to deliver a seamless and positive employee experience.
• Maintain close relationships with BUHR, other HR Operational Teams, Contact Center, Payroll, ERLR and other GS functions to ensure tight integration and harmonious ways of working as part of the wider HR operating model.
• Serve as a contact and escalation point for senior leadership.
Collaborate closely with other functions in supporting special projects/requests.
• Proactively gain feedback from the business, employees and managers.
Partner closely with Contact Center, and other HR teams on customer experience and CSAT survey results improvements.
• Provide feedback to the other HR teams about challenges and opportunities • Ensure adherence to local HR policies and legal/compliance requirements.
Enforcing sensitivity and confidentiality with employee personal data.
• Continuously work with the other service delivery and GEO teams in the standardization of processes Project management (20%) • Implement continuous improvement opportunities to enhance delivery of services by reviewing and revising operational processes, policies, and standard operating procedures and work instructions and introduce key improvement plans for execution.
• Drive improvements on user experience, effectiveness and efficiency in the area of responsibility.
• Drive automation and AI within the HR Data & Process area in partnership with the Continuous Improvement Lead.
• Participate in Global/Regional HR projects, and drive the execution of those projects within the regional hub/s and country teams What we are looking • Associate's/Bachelor's Degree or Equivalent with proven knowledge of the Americas region • Required Years of Related Experience: 6 or more years of related experience bet in HR Operations • People Management Experience - 5 years • 6 - 8 years progressive HR experience (preferably in HR Shared Services), with minimum 3 years in a management role • Strong leadership skills; operates as a global leader with understanding and appreciation for regional/country differences • Strong people leader, people developer and positive atmosphere builder.
Experience in Leadership and Career counseling • Have demonstrated the ability to establish strong credibility and influence key stakeholders.
• Demonstrates customer orientation and customer service skills • Strong track record of leading and/or collaborating with cross functional services teams or HR teams; • Operational Excellence experience, including management of SLA's and development of KPI's; • Ability to problem solve service delivery issues and manage stakeholders.
• Experience managing third-party service providers and working with structured service delivery methodologies (governance, issue management, relationship management).
• Excellent written and verbal communication abilities; formal presentation and facilitation skills • Technology Savvy • Computer literate with knowledge of common office productivity software and the ability to learn customer service software applications (e.g., MS Office, email, fax, Internet Explorer) • Great work ethics - reliable in meeting deadlines and delivering results, open to feedback, and can be trusted with confidential information • Advanced Excel skills with data obsessed view • Strong technical, analytical and communication skills • Vendor management experience What's in it for you • Competitive Benefit Package • Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
• Learning & Development Opportunities • Employee Resource Groups • This list could vary based on location/region Kenvue is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.